COPYRIGHT & TRADEMARK NOTICE
All contents of this website are: © 2020 by NRG Ops LLC. All rights reserved.


PAYMENTS
We currently accept payment in the form of PayPal and the following credit cards: Visa, Mastercard, Discover, American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submission of your order.


RETURNS, WARRANTIES, EXCHANGES, & CANCELATIONS
A 30 day return policy is available on hard goods from date of purchase. A 90 day return policy is available on all on digital goods from date of purchase. There will be a 25% restocking fee at the companies discretion on all returns.
Refunds for returns are processed via the original form of payment (IE PayPal, credit card used, etc.) and once submitted, NRG Ops LLC will have no control on processing time from the payment merchant.

All electronics have a 1 year limited warranty. All harnesses have a limited lifetime warranty. All undertrays have a warranty against defect, not damage. All warranties are at the companies discretion.

Exchanges will be on a case-by-case scenario at the companies discretion.

NRG Ops LLC reserves the right to cancel orders at any time for any reason. This can include reasons such as fraud detection, mail forwarding addresses, incorrect order information, etc.

Any questions, comments or concerns about these policies may be discussed with company through email at sales@nrgops.com.


SHIPPING
Shipping Time – Most orders placed Sunday through Thursday will usually ship within 3 business days, provided the product ordered is in stock and delivery service is available. Orders placed on Fridays may not ship until the following week due our weekend business hours. High order volume or holidays may impact shipping times. All orders requiring shipping will have tracking sent via email from the website when it is available.

Please note, that if a payment merchant (IE PayPal, credit card companies, etc.) holds a payment, NRG Ops LLC holds the right to not ship the item until payment has cleared.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by NRG Ops LLC or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

All orders are shipped mainly through USPS, followed by UPS or FedEx for certain orders. All order are packed and shipped in the order they are received.

We try and ship packages as quickly as possible from our location but once the package leaves our facility, we have no control over how the carrier routes the package, delays caused by customs or lost packages. We can work with you to help resolve issues AFTER you have called the carrier to find out as much information about the delay as possible.


TAXES
NRG Ops LLC shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.